Shipping policy

Shipping Policy

House of Chuft

Last Updated: 01/01/26

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Order Processing

Orders are processed within 1–3 business days (excluding weekends and public holidays) once payment is received.

During high-volume periods, processing may take slightly longer.

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Delivery Timeframes

We ship within South Africa. Estimated delivery: 2–5 business days after dispatch.

Delivery times are estimates only and cannot be guaranteed. Delays may occur due to courier operations, weather, or peak periods.

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Shipping Fees

Shipping costs are calculated at checkout. Fees are non-refundable unless required by law.

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Risk & Ownership

Risk passes to the customer upon delivery. Ownership passes once full payment is received.

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Incorrect or Incomplete Addresses

Customers must provide accurate shipping information. House of Chuft is not responsible for parcels delivered incorrectly due to customer error. Returned parcels due to incorrect details may incur additional shipping charges.

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Damaged or Missing Parcels

If a parcel arrives damaged or missing items, contact us within 48 hours at: 

chufthair@gmail.com

meavecoinfo@gmail.com

Include: order number, photos, and a brief description. Claims will be assessed and resolved with a replacement where approved.

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Delivery Assistance

House of Chuft is not liable for delays caused by courier issues, public holidays, or force major events. We will assist where possible.