Refund policy

1️⃣ RETURN & REFUND POLICY

House of Chuft– ObeyYou Mist Treatment

Last updated: 01/01/26

Thank you for shopping with House of Chuft.

Due to the hygienic nature of our products and because ObeyYou™ Mist Treatment is a liquid cosmetic formulation, we do not accept returns, exchanges, or offer refunds once an order has been processed and dispatched.

No Returns or Refunds

For safety, hygiene, and product integrity reasons:

• All sales are final

• Opened products cannot be returned

• Unopened products cannot be returned

• We do not offer exchanges

• We do not offer refunds for change of mind

This policy ensures that every customer receives a product that has not been tampered with or previously handled.

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Damaged, Defective, or Incorrect Orders

If you receive a product that is:

• Damaged during shipping

• Defective upon arrival

• Incorrect (wrong item received)

You must notify us within 48 hours of delivery by emailing:

chufthair@gmail.com

meavecoinfo@gmail.com

Please include:

• Your full name

• Order number

• Clear photographs of the product and outer packaging

• A description of the issue

If approved, we will provide a replacement at no additional cost.

We do not issue monetary refunds. Approved claims are resolved with a replacement product only.

Shipping fees are non-refundable.

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Allergies & Sensitivities

Customers are responsible for reviewing the ingredient list prior to purchase. We are not liable for allergic reactions, sensitivities, or individual results. A patch test is recommended before full application.

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2️⃣ SHIPPING POLICY

House of Chuft

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

During launch periods, sales events, or high-volume times, processing may take slightly longer.

Shipping Time

Delivery times vary depending on your location within South Africa and the courier service used. Estimated delivery is typically 2–5 business days after dispatch.

Please note:

• Delivery timeframes are estimates, not guarantees.

• We are not responsible for courier delays once the parcel has been handed over.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not liable for orders delivered to incorrectly supplied addresses.

If a parcel is returned due to incorrect information, reshipping fees will apply.

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3️⃣ TERMS OF SERVICE

House of Chuft

By accessing our website and purchasing our products, you agree to the following terms:

Product Use

ObeyYou Mist Treatment is intended for external cosmetic use only. It is not a medical product and does not claim to cure, treat, or prevent any medical condition.

Individual results may vary depending on hair type, condition, and maintenance routine.

Pricing

All prices are listed in South African Rand (ZAR).

We reserve the right to modify pricing at any time without prior notice.

Order Refusal

We reserve the right to refuse or cancel any order if fraud, unauthorised transactions, or misuse of promotions is suspected.

Intellectual Property

All content on this website — including product names, branding, images, descriptions, and marketing material — is the property of House of Chuft and may not be copied or reproduced without written permission.

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4️⃣ PRIVACY POLICY

House of Chuft

We respect your privacy and are committed to protecting your personal information.

When you place an order, we collect necessary details such as:

• Name

• Contact number

• Email address

• Shipping address

• Payment details (processed securely through third-party providers)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information is used solely for: